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Gift Cards' Q&A:
Do we sell physical/plastic gift cards?
No. Gift cards are only available through our store as an email.
Can customers split an order between a gift card and a credit card?
Yes. If their order total exceeds the value remaining on their gift card, they can pay the balance using standard payment methods.
Can customers use more than one gift card on an order?
Yes. Customers can apply multiple gift cards to an order.
Can customers use less than the full value of their gift card?
When using a gift card, the full value of the gift card is always applied. It's not possible to partially redeem a gift card unless the order total is less than the gift card balance.
Do sale pricing and discounts apply to purchasing gift cards?
No. Sales pricing and discount codes can’t be applied to purchasing a gift card. However, these discounts apply to orders made using a gift card.
Can we refund your gift card?
Yes. We are able to cancel and refund unused gift cards. Partially used gift cards can't be refunded.
Can we refund purchases made with your gift card?
Yes. Refunding a purchase made with a gift card adds the refunded amount to the gift card's balance.
Can customers buy multiple gift cards in one order? Or purchase a gift card with other products?
No. When purchasing a gift card, customers go directly to checkout after clicking Purchase, similar to express checkout.
How does the recipient check their balance?
The recipient receives an initial email with the gift card balance. After entering the gift card code at checkout, the remaining balance appears.